TROUBLESHOOTING

SIGN UP & GET STARTED

Q.

How can I view my profile as it appears to others?

A.
  • Tap on “Profile” icon at the bottom right hand corner of the page
  • Scroll down to view your profile

POSTING

Q.

Can I delete a post if I posted it erroneously?

A.

Yes, simply go to your post and click on the 3 dots located on the top right hand corner of your post, select “delete”.

Q.

Can I edit my post?

A.

Yes, simply go to your post and click on the 3 dots located on the top right hand corner of your post, select “edit”.

MATCHING & MESSAGING

Q.

Can I unsend or edit a message that I’ve sent out erroneously?

A.

You are not able to unsend or edit a message once it has been sent out.

Q.

What if I send a match request wrongly?

A.

You are not able to unsend the match request once it has been sent.  However, if the match request has been accepted, you can click on the 3 dots beside the matched profile and select “remove match”

ACCOUNT & SETTINGS

Q.

My app isn’t working, what should I do?

A.

If you’re experiencing a technical issue with the app, we recommend trying these troubleshooting steps first to help get you back up and matching.

  1. Sign out of GoSME (if you can)
  2. Delete the GoSME app from your device (not your account/profile)
  3. Re-download the GoSME app and sign back in

If the issue persists, we’re here for you! Please contact our Support Team here.

Q.

Can I change my time zone?

A.

The app follows the timing based on your mobile device.

PAID FEATURES

Q.

Why has my subscription not been activated?

A.

If you hit the “Subscribe” button, congratulations! You have opened up a whole new world of opportunities made available for you at your fingertips. However, if it hasn’t been activated in your account yet, it could be for a few reasons:

  • Your purchase is still being processed. You can check this within your purchase history on Google PlayStore or Apple Store.
  • Your purchase failed. This can happen for a variety of reasons (e.g. insufficient funds, a restriction by your bank, a technical error etc).  You can verify to see if your purchase was fully processed within your purchase history.
  • Your purchase wasn’t properly activated on our end.

If you’ve been charged and your purchase hasn’t been reflected in your GoSME account, please contact (our Support Team and send them a screenshot of your receipt. If you made your purchase through Google PlayStore or Apple Store, the receipt will be in the email linked to those accounts. We cannot accept a screenshot of your credit card statement as it doesn’t show exactly what you purchased.

LEGAL

Q.

How does GoSME protect my privacy and my data?

A.

Please see our Privacy Policy

Q.

What are the rules for using GoSME? What happens if I break a rule?

A.

Please refer to our Terms and Conditions

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