If you hit the “Subscribe” button, congratulations! You have opened up a whole new world of opportunities made available for you at your fingertips. However, if it hasn’t been activated in your account yet, it could be for a few reasons:

• Your purchase is still being processed. You can check this within your purchase history on Google PlayStore or Apple Store.

• Your purchase failed. This can happen for a variety of reasons (e.g. insufficient funds, a restriction by your bank, a technical error etc).  You can verify to see if your purchase was fully processed within your purchase history.

• Your purchase wasn’t properly activated on our end.

If you’ve been charged and your purchase hasn’t been reflected in your GoSME account, please contact (our Support Team and send them a screenshot of your receipt. If you made your purchase through Google PlayStore or Apple Store, the receipt will be in the email linked to those accounts. We cannot accept a screenshot of your credit card statement as it doesn’t show exactly what you purchased.

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